We aim to reply within 2 business days.
Use Settings → Restore Purchases inside the game after reinstalling or switching devices. VIP subscriptions are managed through your App Store or Google Play account settings. If a purchase does not appear after restoring, email us with your approximate purchase date and store receipt.
Your progress saves automatically to the cloud under an anonymous player ID (visible in the game settings). Include that ID in any support email so we can find your save quickly.
Deleting the game removes all local data. To also delete your cloud save and anonymous player ID, email us your player ID — or your nickname and roughly when you started playing — and we will remove it. Details in our Privacy Policy.
Spotted a bug or have an idea? We read everything. Include your device model and what you were doing when the issue happened.
Frosty Robot Studio LLC · 7533 S Center View Ct Ste R, West Jordan, UT 84084, USA
Privacy Policy · Terms of Use · About Timber Frenzy